We are Splinke, a Boston Based eLearning Company (and we refer to ourselves as “we”, “us” or “our” in this document). Our “Website” means the Splinke website, URLs are currently splinke.com or any relevant sub domain, such as my.splinke.com or a Customer specific sub domains, where “my” is substituted with a Customer name e.g. [splinke.com]. We own and operate this “Website” on our own behalf.
About this Privacy and Cookies Policy
In this Privacy and Cookies Policy, references to “you” means any person submitting any data to us or to this Website about himself or herself or about any other living individual in respect of any use of the Website or the products available through the Website (each being a “Product”).
When you use different aspects of the Website, we may ask you to supply us with various information about you or anyone whom you represent. This Privacy and Cookies Policy sets out the way in which we may use such information.
We are committed to protecting and respecting your privacy. This Privacy and Cookies Policy (together with our “Splinke Terms & Conditions” and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Splinke.
Your privacy is very important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy and Cookies Policy. We will only use your personal data in a way that is fair to you. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
Data that we collect
We may collect and process your personal data for processing your purchase of a Product on the Website. We may obtain the following information about you:
- your title, name, address, email address, telephone numbers, username, password and such other contact details as we require. This includes information provided at the time of purchasing a Product through the Website. We may also store information relating to any Products that you purchase; and
- payment information provided by you, for example, on placing an order for a Product available on the Website. This may include credit or debit card or bank account details.
Why we collect your personal data
We use the information collected for the purpose of fulfilling your order, in case we have any queries and for our record keeping. We may also use that data to prove payment for the Product and deliver the Product to you. We also use that data to inform you when an order has been confirmed and a Product is about to be delivered.
We may also use your data in order to manage the Website, collect payment from you (or through our payment service provider), detect fraud or Website abuses, send you information relevant to the Website or the Products and in case we have any queries.
We may also use your email address and other contact details, in particular, for sending you information relating to the Website and the services we offer. This includes (without limitation) the following:
- To allow you to go ahead and register for an account on the Website, which allows you to purchase Products. This includes (where applicable) sending an email to you to confirm your details, to give you initial information about the service we offer, and to enable you to commence ordering Products.
- To respond to you over any queries you raise with us.
- To enable you to have a password resent to you if you tell us or the Website that you have forgotten it.
- To record and track details of transactions you carry out through or via the Website and of the fulfilment of your orders.
- To collect details of your visits to the Website including, but not limited to, traffic data, location data, web blogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.
- To contact you once you have used a Product.
- To provide you with information, products or services that you request from us or which we feel may interest you.
We may also need to use your contact details and other information for any aspect of the Website (including, but without limitation, providing customer support, preventing or investigating prohibited activity, enforcing the Splinke Terms & Conditions and verifying information).
Your obligations as to your data
You must only submit to us, or the Website, information which is accurate and not misleading and you must keep it up-to-date and inform us of changes. By submitting data in respect of you and anyone else, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
Third Parties and Links
We will disclose your personal data (including details of your credit or debit card or bank account) to our payment providers should you wish to make an order for a Product through the Website.
We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy and Cookies Policy. For example, we may use third parties to assist us with collecting payments from you, to analyse data and to provide us with marketing or customer service assistance.
We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.
We may transfer our databases containing your personal information if we sell or may our business or part of it to an actual or potential purchaser.
We may also disclose your details as described elsewhere in this Privacy and Cookies Policy.
Other than as set out in this Privacy and Cookies Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy and Cookies Policy or unless we are required to do so by law (for example, by order of a court or governmental body or authority of competent jurisdiction).
IP addresses and cookies
We may obtain information about your general Internet usage by using cookie files which are stored on the hard drive of your computer.
The Website uses the following third party cookie:
|Cookie Provider||Cookie Purpose||What data does the Cookie hold?||What is the cookie expiry date?|
|Google Analytics||This cookie is used to help Splinke take and analyse visitor information. That information helps Splinke to distinguish between visitors to the Website.||The data stored by this cookie can be seen only by the relevant teams at Splinke and never shows any confidential information or personal data.||2 years|
|Google Adwords||This cookie is set on your browser only when you submit a form on our website help us increase the website’s effectiveness for our customers.||This cookie does not contain and confidential information or data that can identify you personally.||30 days|
Where we store your personal data
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information.
We store your personal details on a secure server. We use industry standard security and firewalls on our servers. When we collect payment card details electronically, our payment service provider, Stripe Payments Europe Ltd, uses encryption. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
You are responsible for protecting against unauthorised access to your password and to your computer.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will take reasonable steps to protect your personal data, we cannot guarantee the security of your data transmitted over the Internet; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data to provide marketing information about Products or the Website.
The Website may, from time to time, contain links to and from the websites of suppliers, partner networks, advertisers and affiliates. If you follow a link to any of those websites, please note that those websites have their own privacy and cookies policies and that we do not accept any responsibility or liability for those policies. Please check those privacy and cookies policies before you submit any personal data to those websites.
Changes to this Privacy and Cookies Policy
We may amend this Privacy and Cookies Policy from time to time. Any amended Privacy and Cookies Policy will be posted on the Website. The amended Privacy and Cookies Policy will apply immediately for new users and 30 days (or such other timeframe as we say when posting) after first posting for all existing users. Each time you enter the Website or order a Product, you agree that the Privacy and Cookies Policy current at that time shall apply to all information which we hold about you.
By submitting data to us and using the Website, you consent to our use of your data and of anyone you represent in the manner set out in this Privacy and Cookies Policy (as amended from time to time, as described above) and you are responsible for ensuring that you have authority to consent on behalf of anyone about whom you submit data to us.
You also consent to us (or third parties working through our website) placing cookies on your hard drive. You can turn these off if you want, through the settings on your browser. See the “IP addresses and cookies” section above. Please note that we may place cookies on your hard drive by which you can be personally identified; by using the Website, you consent to this placement of cookies in accordance with this Privacy and Cookies Policy.
This Privacy and Cookies Policy 2.0 was most recently updated on December 18 2017